Refund Policy
Clear guidelines and procedures for refund requests
Effective Date: 15th January 2025 | Last Updated: 15th January 2025
Eligibility Requirements
We understand that circumstances change. Our refund policy ensures fair treatment while protecting the integrity of our educational programs.
- Request must be submitted within 14 days of enrollment
- Student must not have accessed more than 25% of course materials
- Valid reason must be provided with supporting documentation
- Account must be in good standing with no violations
Refund Process Timeline
Once your refund request meets our eligibility criteria, we process it through our secure financial systems with clear timelines.
- Initial review completed within 3-5 business days
- Approval notification sent via registered email
- Processing takes 7-14 business days depending on payment method
- Final confirmation provided once funds are released
Payment Method Considerations
Different payment methods have varying processing requirements. We work with financial institutions to ensure secure and timely refund processing.
- Credit card refunds: 5-10 business days after approval
- Bank transfers: 7-14 business days depending on institution
- Digital wallets: 3-7 business days for most providers
- International payments: Additional 3-5 days for currency conversion
Special Circumstances
Life brings unexpected challenges. We evaluate exceptional situations on a case-by-case basis, considering each student's unique circumstances.
- Medical emergencies with doctor's certificate
- Sudden job loss with employment termination proof
- Family emergencies requiring immediate attention
- Technical issues preventing course access for extended periods
Partial Refunds and Credits
When full refunds aren't applicable, we offer alternative solutions that recognize your investment while maintaining program standards.
- Partial refunds calculated based on unused course content
- Course credits valid for 12 months from issue date
- Transfer options to alternative programs of equal value
- Extended access periods for students facing temporary difficulties
Non-Refundable Items
Certain components of our programs involve fixed costs or personalized services that cannot be reversed once delivered.
- One-on-one mentoring sessions already completed
- Personalized portfolio reviews and feedback
- Industry certification exam fees paid to third parties
- Physical materials shipped to student address
Need Help With Your Refund?
Our student support team is here to guide you through the refund process and answer any questions you might have.
Contact Student Support